EZIMAGEAI · HELP CENTER
Support and billing help
Open a private support ticket, follow replies, and ask for help with an order or account.
Sign in and open Support to create a ticket or continue a conversation. Choose your personal account or an organization you currently belong to. Tickets and replies stay within that account's access permissions.
Include a short subject, what happened, and an order or task reference when available. Do not include passwords, payment-card details, API keys, or active private media links. Support tickets do not accept file attachments.
Follow a reply
Open the ticket in Support to read replies and send more information. A support agent can change its status as they investigate. Organization access is checked when you open or reply to a ticket; leaving an organization removes that access.
Ask about a payment
Use the reference shown in Billing or your payment receipt. A refund request does not mean the payment provider has completed the refund. Processing or uncertain results need confirmation before another request is made.
Confirmed refunds recover the credits or access issued by that purchase. Credits already spent can create an account debt, and a current subscription refund can end the subscription under its billing policy. Any additional credit adjustment is handled separately. Support will explain the result for your order.
For access problems before signing in, use Contact. For rights, impersonation, or other content concerns, use Report content. The Privacy Policy describes support records and service providers.